The Event

The Awards evening will involve a sit-down dinner at the Hilton on George St., Sydney on Nov. 10th (6 - 9pm, smart casual attire). The evening will include the Annual Service Science Oration delivered by the Guest of Honour. The evening will also include presentations by the Award Finalists, as well as the announcement of the Awards.

Sponsored By

SERVICE SCIENCE SOCIETY

The Service Science Society has been established to build the scientific underpinning of services to create the necessary innovations for a productive and well-grounded service economy in Australia. The Service Science Society hopes to achieve this through the support of world-class research in services, undergraduate and post graduate service science education and policy assistance for innovations in the service economy, for the purpose of increasing the productivity and fostering the development of service related industries. The membership of the Service Science Society is open to both individual and corporate members who want to support this vision and to be involved in the further development of the service economy in Australia.

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Guest of Honour and Annual Service Science Oration Speaker

Dr. Rachna Gandhi

CEO, Service NSW

THE AWARD

The Service Science Society of Australia Service Innovation Award is instituted to recognize organizations that have demonstrated significant innovation in the design and/or delivery of services. The award is a critical component of the Society’s mission to promote service innovation in all sectors of the Australian economy. Any organization (but not individuals) may be nominated for the award, including organizations from the government, business and non-profit sectors. The service innovations in question could be internal (i.e., of value to the organizations internal operations) or external (i.e., of value to external stakeholder/customers). The innovations of interest include process innovations (new ways of delivering services), technological or managerial (novel organizational structures, novel interventions to influence organization culture and so on)

How to Nominate

Organizations can self-nominate, or can be nominated by others who recognize the value of the innovations in question. To nominate, send an email to: nominations@siaward.com contaning the following:

1. The organization being nominated

2. The name, address, phone and email of a contact person within the organization being nominated.

3. The name, address, phone and email of a nominator. For self-nominations, this can be the same person as in item 2.

4. A brief description of the innovation (no more than 300 words).

5. A brief justification of the nomination (what is the impact of the innovation, how does it represent a significant departure from the status quo, what are its future prospects, and more generally: what makes this worthy of this Award). (No more than 400 words)

Finalists will be contacted for additional detail if necessary.

Nominations close the Sunday 6th of Novemeber before the event




Past Chief Guests

Ian MacFarlane

Federal Minister for Industry

Michael Pratt

Customer Service Commissioner, NSW


PAST EVENTS

Chief Guest, Ian MacFarlane, Federal Minister for Industry
From L to R: Prof. Aditya Ghose, President, Service Science Society of Australia, Ian MacFarlane, Federal Minister for Industry, Prof. Byron Keating and Shankar Shivaprakasam, Board Members, Service Science Society of Australia
Chris Papadopoulos, Board Member, Service Science Society of Australia with Bruce Muirhead of the Eidos Institute
Government Category Winner: National Archives of Australia
Open Category Winner: FSHD Global Foundation
L to R: Jean-Jacques Dubray, Founder, xgen.io, Prof. Eric Dubois, Luxembourg, Prof. Aditya Ghose, President, Service Science Society of Australia, Dr. Hamid Motahari, IBM Research-Almaden, Prof. Fethi Rabhi, Board Member, Service Science Society of Australia, Prof. Christoph Weinhardt, Karlsruke Services Research Institute
L to R: Chris Papadopoulos, Board Member, Service Science Society of Australia, Michael Pratt, Chief Guest and Customer Service Commissioner NSW, Prof. Aditya Ghose, President, Service Science Society of Australia
Prof. Aditya Ghose, President, Service Science Society of Australia, delivering the welcome address
Vern Davis from HP speaking on behalf of the event sponsors
Hamis Petrie from Ingogo (2013 Winner)
Michael Pratt, Guest of Honour, Customer Service Commissioner, NSW

Event Location

Hilton Sydney
488 George St, Sydney NSW 2000
Phone: (02) 9266 2000

Contact Us

Feel free to contact us or to just say hello!

contact@siaward.com